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Customer Service – Sales Order Processing

Job Title:  Customer Service – Sales Order Processing

Contract Type:   Permanent

Location:   Chichester

Salary:   £19500 - £21500


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Customer Service – Sales Order Processing

We are very proud to be working with one of the UK’s biggest Online Engineering Suppliers.  They are looking for a confident and motivated person to join their young and friendly Customer Service Executive/Sales Administrator working within the Sales Administration Team based in Central Chichester. 

Package for the Customer Service Executive/Sales Administrator

  • Between: £19,500 and £21,500 (depending upon experience)
  • Based in central Chichester – free on site parking
  • Hours of Work: Hours: 2 Groups
  • (Group 1) Monday to Friday 8am – 4.30pm (2 breaks 15 mins and 1 break 50 mins)

(Group 2) Monday to Friday 9.30am – 6pm (2 breaks 15 mins and 1 break 50 mins)

N.B. You will be expected to alternate work in both groups on a weekly/fortnightly/monthly basis. (TBA)

  • 20 working days paid holiday (plus Bank Holidays).

Role & Responsibilities of Customer Services Executive (Sales Administrator):: 

Your responsibilities will cover a wide range of commercial activities including: 

  • Responding to incoming customer enquiries, via telephone, e-mail and web.
  • Producing quotations as required and keeping customers updated.
  • Processing orders and repeat orders on the computer system.
  • Liaising with colleagues, mainly our sales team, throughout to ensure smooth progress of orders through to distribution.

·        Co-ordinating customer returns and credits. 

·        Track and expedite customer orders by working with other internal departments as required. 

  • Ensure all internal and external customer queries are responded to in the agreed time scales.

Key Skills for the Customer Service Executive / Sales Administrator role: 

  • Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes.
  • Experience of sales order processing systems useful (full training on the job)
  • You will be friendly and ambitious with an excellent telephone manner and communication skills.
  • You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment.
  • You will be confident and approachable.
  • You will be able to deal with a large volume of sales calls / customer queries

·        You will be flexible / multi- tasker. 

·        Great communicator 

·        Problem solver 

·        Organised & Process orientated 

·        You will have the ability to know how to prioritise and deal with tasks as and when they come in. 

·        You will be pro-active and detail conscious / orientated. 

·        Minimum grade C in English and Maths GCSE 

Business growth has necessitated a re-location to a bigger, purpose-built warehouse in Chichester and this move offers an exciting opportunity for new staff members to work in a fast paced and dynamic work environment, where an employee’s hard work and commitment to the business are recognised.


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Job Title: Customer Service – Sales Order Processing

Contract Type: Permanent


Salary: £19500 - £21500